Support
Here to help with MapZap: questions, bugs, or feedback.
Need help fast?
Email us and we'll get back to you as soon as we can.
Frequently asked questions
Is MapZap free to play?
Yes. The daily challenge and the core game are free forever. MapZap Pro is an optional subscription that unlocks extra content. It's never required to enjoy the daily challenge.
Do I need an account to play?
No. MapZap works out of the box with an anonymous profile that saves your progress on your device. You can optionally sign in with Apple or Google later to carry your progress across devices. Nothing is lost either way.
I signed in and my progress didn't carry over. What happened?
If the Apple or Google account you signed in with already had MapZap progress from a previous install, that existing progress takes priority to avoid overwriting it. Email us at support@mapzap.app with your in‑game nickname and we'll help sort it out.
How do streaks work?
Play the daily challenge on consecutive days to build your streak. Missing a day breaks it. There's no streak freeze, so it stays simple: play daily, or start a new one.
How do I cancel MapZap Pro?
Subscriptions are billed and managed by the App Store or Google Play, not by us directly. Cancel any time in your Apple ID subscription settings (iOS) or your Google Play subscriptions page (Android). MapZap Pro stays active until the end of the period you already paid for.
I think a clue or location is wrong. How do I report it?
Please tell us! Email support@mapzap.app with which round it was and what looked off, and we'll review it.
How do I delete my account and data?
Open Settings inside the app and choose to delete your account, or email support@mapzap.app and we'll delete it for you. See our Privacy Policy for details on what's removed.
Is MapZap available on Android?
MapZap is coming to both the App Store and Google Play. Check back here or watch the store listings for availability.